Users' questions

When do I get my flight credit back?

When do I get my flight credit back?

Unused credits will be replaced with future flight credits that can be used for booking flights up until 31 July 2022 for travel until 30 June 2023. Law firm Slater and Gordon are investigating the legality of airlines and other tour operators offering credit vouchers instead of refunds.

What to do if airline does not give you a refund?

Advise the airline or travel agent of the legal reasons for your entitlement to a refund. Remind them that “policies” cannot override the law. Inform them that should their company not issue a refund, you will be taking further actions, including credit card charge back or legal proceedings. Next Steps

Who is the law firm that sued American Airlines?

Less than a week after that, the same law firm took American Airlines to court, alleging it forced customers into a rebooked flight or travel voucher instead of returning their money. “Passengers are eager to take action,” says Steve Berman, a managing partner for Hagens Berman, the law firm litigating the cases.

Can a class action suit be brought against an airline?

“I would participate in a class-action suit.” But taking an airline to court isn’t easy. Because the federal government regulates airlines, cases like Stevens’ would have to be brought in a federal court. That effectively deters a lot of lawsuits relating to prices, routes, or service. Consumer advocates are pushing for a change.

Can you use American Airlines Trip credit on any other airline?

Trip Credit is redeemable toward air travel on flights wholly operated by American, American Eagle ® or flights marketed by American (designated with an AA*). You can’t use Trip Credit for payment of air travel on any other airline.

What to do if your credit card is charged for a canceled flight?

Dispute your credit card charges. Under the Fair Credit Billing Act, you have the right to file a chargeback for a product purchased but not delivered. If an airline pushed you into accepting a ticket credit for a canceled flight, you might have a strong case.

Can you get a refund from an airline credit?

Reality check: Once you accept a credit from an airline, it’s almost impossible to get a full refund. But it’s not entirely impossible. Here are a few tricks: Ask for a refund. Airlines understand that some passengers won’t ever be able to use the credit.

What to do if an airline denies you a refund?

If your flight is canceled and you do not want to be rebooked or take flight credit, you are entitled to a refund. You can write the CEO, you can keep calling back, you can email, you can file a DOT complaint, but I will tell you what I would do if an airline denied me a refund on a flight they cancelled: call my credit card company and dispute.