What should we do when we receive a request for?

describe the information requested. Any genuine attempt to describe the information will be enough to trigger the Act, even if the description is unclear, or you think it is too broad or unreasonable in some way. The Act covers information not documents, so a requester does not have to ask for a specific document (although they may do so).

How to respond to a substantial feature request?

In one instance, a substantial feature request was implemented only to turn out that the functionality the customer wanted could be achieved by making a minor change to an existing feature in the platform. So we started using the 5 Whys principle to dig deeper into customer feedback.

What does ” checking in on support request ” mean?

If a customer sends Groove an email “checking in” on the status of their support request, we consider that a failure on our part. In testing, we’ve found that customers who proactively reach out to us report satisfaction scores about 10% lower than customers who don’t inquire. To prevent that, we do two things.

What’s the proper way to say ” I requested “?

1. A formal way to say that you ‘ asked the person for ‘ something before, is. clarify we requested We would be very grateful if. We requested: (verb) This is normally used when you want information or some type of service ( a site visit), help or a replacement.

When to use’request to’or’request for’?

“Request to” is used when you make a request to some person. After “request” a pronoun is used before the word “to”. Eg. I request you to sit silently. I request them to study well. “Request for” is used in the sense of asking for something. Eg. My request for leave was sanctioned. My request for a new watch was fulfilled.

When to use ” could you please provide me the details “?

However whether or not you should use please depends on the position you’re in. For example, you wouldn’t tell your boss to give you the details, you would ask for the details. Since this is your boss you would show respect, in which case please would be included in a proper response.

How to make a polite request in English?

Here are some better phrases to make polite requests in English: 1 “Do you mind…?.” 2 “Would you mind…? 3 “Could I…?” 4 “Would it be ok if…?” 5 “Would it be possible…?” 6 “Would you be willing to…?” More

Do you use the word please or please?

No, the use of the word please implies both respect and having manners. However whether or not you should use please depends on the position you’re in. For example, you wouldn’t tell your boss to give you the details, you would ask for the details.