What do you need to know about procedure?

In order to scale you need to be consistently successful, and have a persistent level of quality to your products, be that cars or software. Without procedures, you’re relying on the memory (and motivation) of everyone involved to get things done right. Sooner or later disaster will strike.

What do you need to know as a procedure writer?

As the procedure writer, you want a clear understanding of what’s going on in as much detail as possible. From there, cut down the information to what the end-user really needs to best understand the process. (A great tool for organizing details is a mind map . This can help you make sure you’ve included and connected all the right pieces.)

Why are processes and procedures important in the workplace?

Procedures are important for many of the same reasons as processes – they let you consistently carry out tasks, limit human error, and make it easy for newer team members to complete their work to the same accuracy (if not standard) as veterans.

What makes a consulting process a useful process?

Thus, a useful consulting process involves working with the problem as defined by the client in such a way that more useful definitions emerge naturally as the engagement proceeds.

What do you mean by ” process in question “?

I also use the term “concurrency.” Whatever you call it, it means trying to put the process in question in the context of the user’s other work. Processes don’t happen in a vacuum. People in offices, as opposed to the factory workers, work on many different processes in a day.

Why is it important to understand the process?

It builds on the diversity of the group, and physically shows differences in the way the same process is performed by different people. From a documentation standpoint, this type of exercise can save time and ensure input from all associates.

What makes a process a process in a service?

A service by its very nature requires human interaction – people serving people. This means that a single organizational process may be perceived as diversely as the people performing it. And with merger and acquisition activity commonplace within many service sectors, processes and procedures may not be consistent or well-documented.

Do you need to know the basic process discovery questions?

You need to know the basics. The trouble is that basic process discovery questions are just that, basic. They are not sufficient in themselves. There are a number of areas they just don’t get you into. Without insight into these areas, your process improvement initiative is not going to produce the results it could.