How many years of customer service experience do you need?

Headline : Qualified Customer Service Call Center Representative with 5 years of experience in the Healthcare domain offering a record of successful job performance, proven problem-solving ability and experience developing and implementing innovative solutions.

How often do you get customer service calls?

Researching and resolving an average of 1000 inquiries in any given week and consistently meet performance benchmarks in all areas (speed, duration of calls, limited supervisory escalation, availability, accuracy and volume). Handling customer complaints, discrepancies, requests and inquiries.

When to look for a seasonal customer service job?

Seasonal customer service spots are typically tied to retail, and needed shortly before Thanksgiving through the beginning of the new year. Because this spot is seasonal, it doesn’t guarantee you’ll be kept on full-time. But it’s a great way to get experience and it can still lead to full-time work if you perform well.

What does it mean to be a customer service representative?

Customer service representatives are an invaluable part of nearly every organization. They field complaints, help customers get what they need, and often act as the face of a company. In the past, this job required employees to be in a retail location or office.

What is it like to work in customer service?

Customer service jobs can be a real rollercoaster. One minute you’re the hero, miraculously remedying a tricky customer issue, and the next, you’re dealing with an exceptionally difficult person who’s upset about something you have no control over (“I’m very sorry the seasonal holiday packaging is a different shade of blue this year, sir”).

How long does it take to get a customer service job?

People are drawn to customer service jobs because they have a relatively low “barrier to entry” — you typically need six months or a year of experience, but you don’t need a college degree. The skill set is straightforward and doesn’t require any special education or technical training.

What kind of job is a customer service representative?

For instance, a customer service representative may also work as a call center representative or a customer support representative on the floor of a shop. The person needs to learn appropriate skills such as computer proficiency to be able to perform functions.

How many hours does a customer service rep work?

Typically, customer service hours are going to span the company’s entire customer service availability. Sometimes this is a standard 9-to-5 operation, but more often than not, a company that’s hiring a lot of remote customer service reps is going to have a customer service window that’s open 18-24 hours every day.