How does eBay protect intellectual property?

eBay has created the VeRO program to protect intellectual property owners from trademark, patent or copyright infringement. Property right owners register with the VeRO program by sending eBay legal documentation and proof that they own the specified intellectual property.

Does eBay ask for personal information?

What is the policy? We don’t allow the following to be sold on eBay: Personal contact information such as phone numbers, email lists and addresses. Social security numbers or similar sensitive information.

How do I request contact information on eBay?

To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button.

Why was my item removed from eBay?

We may have to remove a listing if it violates our policies or if the rights owner asks us to. To make sure eBay is a safe place to buy and sell, sometimes we have to remove listings. The rights owner of the item requested its removal. It’s been active on the site for a year or more without any sales.

Can I change my eBay email address?

If you need to change any of your details, such as your name, address, or email address, you can do it in My eBay – opens in new window or tab. Go to the Account – opens in new window or tab section of My eBay. Select Personal information. Find the section you need to update, and select Edit.

What happens when you get a VeRO on eBay?

The Verified Rights Owner (VeRO) program allows owners of intellectual property (IP) rights and their authorized representatives to report eBay listings that may infringe on those rights. VeRO embodies our commitment to provide a safe place to buy and sell, which respects property owners’ rights.

What does it mean to be infringing on copyright on eBay?

eBay’s Copyright Violation Policy. According to eBay, “Potentially infringing items may be in violation of certain copyrights, trademarks, or other intellectual property rights. So some items are not allowed (even though they may be legal) because they often violate copyright or trademark laws.

How does eBay protect your intellectual property rights?

It provides immense exposure, transaction security and more. To keep the site safe and foster trust, eBay enforces a number of rules. One of their policies aims to protect intellectual property owners from copyright, trademark or patent infringement by eBay users. They call this the VeRO program.

What to do if someone complains about your listing on eBay?

Ask how you can resolve their complaint should you decide to relist the item. They may require you to provide evidence before they will withdraw their case against you. Once this has been settled, have them contact eBay so you can then re-list the previously removed item.

What happens if a listing is suspended on eBay?

eBay then investigates the issue and notifies the seller via email that a VeRO participant requested that their listing be removed. The listing will remain suspended unless and until a settlement is reached between the seller and the property rights owner.

What does it mean to be an intellectual property owner on eBay?

It is in eBay’s interest to ensure that infringing items are removed from the site, as they are illegal, and erode the trust of our buyers and sellers. What is the policy? Only intellectual property rights owners can report eBay listings that infringe on their copyright, trademark, or other intellectual property rights.

What to do if you have a problem with a purchase on eBay?

If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. Most issues get resolved with direct contact between buyer and seller. If the seller doesn’t respond, or if you can’t come to an agreement, escalate your case in the Resolution Center within 30 days…

How long does it take to get a case resolved on eBay?

1. Open a case and try to work things out with the seller. 2. Escalate to eBay if you don’t reach a resolution within 3 business days. 3. eBay will review your case and get back to you within 48 hours.

When to escalate eBay buyer protection for buyers?

Most issues get resolved with direct contact between buyer and seller. If the seller doesn’t respond, or if you can’t come to an agreement, escalate your case in the Resolution Center within 30 days of actual or estimated delivery date. See more information about timelines. I opened a case. What happens now?