How do I get a replacement MoneyGram?

For the fastest available service and a lower fee, complete the online Money Order Replacement request by clicking Money Order Replacement. If a paper request is needed, call our automated line at 1-800-542-3590 and press 0 to speak to a representative to request a paper form.

What to do if you lost a MoneyGram?

MoneyGram: If you’ve lost a MoneyGram money order, the business asks that you first check the money order’s status online to see if it’s eligible for cancellation and replacement. If it is, it will take you to a form where you can request your replacement money order.

How do I contact MoneyGram by phone?

If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 01-800-926-9400 in order to have the transaction cancelled immediately.

Can MoneyGram hold money?

Short Answer. MoneyGram will hold cash transfers at its agent locations for 90 days. After 90 days, the transfer will expire, but the original payor can request a refund with the reference number and a government ID.

What if I lost my MoneyGram reference number?

In the case that the reference number gets lost, a sender or receiver can call MoneyGram customer service at 1-800-MoneyGram and provide either the sender’s phone number or receiver’s name along with send date or amount to obtain the reference number.

Does MoneyGram have a time limit?

If you ask us to process a Transfer to an individual Receiver to be collected in cash at a MoneyGram Location and the Transfer Amount has not been collected within ninety (90) days, we will treat the Transfer as no longer capable of execution (an “Expired Transfer”).

What to do If MoneyGram money order is missing?

Only the purchaser can file a claim on the money order that was submitted, but as the recipient, you can at least contact MoneyGram to let them know that the order is missing if the purchaser is unavailable. Make sure you have the money order reference number the purchaser originally gave you, and the dollar amount sent available.

How long does it take to get a MoneyGram receipt?

Complete a claim form. This allows you to obtain a copy of the front and the back of the cashed money order. Complete and submit a MoneyGram claim card located on its company website and submit a copy of the money order receipt, along with a $15 processing fee. This process takes approximately 30 days to complete.

How do I get a photocopy of my MoneyGram?

Request a photocopy of your MoneyGram. Ask for a MoneyGram International ExpressPayment option and receive your photocopy by fax. To qualify to receive this service, the money order has to have been cashed by the payee, the money order must not be more than one year old, and you must provide a fax number to which the photocopy will be sent.

How can I report fraud on my MoneyGram account?

It’s easy to report fraud online, simply use the form below selecting ‘Report Fraud’ in the type of request drop down section and provide details of the incident. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 01-800-926-9400 in order to have the transaction cancelled immediately.

What happens if you lose a money order on MoneyGram?

Things get misplaced. MoneyGram makes replacing a money order quick and simple. Remember, a money order is as valuable as cash and should be handled carefully. If it is lost or stolen you may not be able to recoup your loss. We’ll let you know if your money order is eligible for a replacement when you check the status.

Request a photocopy of your MoneyGram. Ask for a MoneyGram International ExpressPayment option and receive your photocopy by fax. To qualify to receive this service, the money order has to have been cashed by the payee, the money order must not be more than one year old, and you must provide a fax number to which the photocopy will be sent.

How long does it take MoneyGram to process a refund?

Warnings Keep in mind that neglecting to include copies of receipts and order numbers may delay claim(s) processing. MoneyGram retains records for 10 years. If you fail to submit the processing fee for claims, it will be taken out of the refunded money order.

What to do if you suspect fraud on a MoneyGram transaction?

If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 01- 800-269-4556 in order to have the transaction cancelled immediately.