Does eBay protect sellers at all?

We protect all sellers from abusive buying behavior and from events outside their control. Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience.

Does eBay protect buyers and sellers?

If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.

Why are there buyer protection policies on eBay?

Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as described. The promise was to encourage buyer confidence in the online auction site, but it can be exploited by unscrupulous buyers to obtain free goods.

Can a seller appeal against a decision on eBay?

Business sellers do not have the right to appeal against a decision under eBay rules which leaves a court as the only alternative, it says. Catherine Lewis was left out of pocket after selling a coat. When the buyer claimed she had not received it, eBay issued a refund. But when Lewis studied feedback about the buyer, she got a shock.

Who are the sellers fighting back on eBay?

Like Vishal Vora, other sellers are fighting back. Roland Grimm, a personal seller, sold a Tannoy to a buyer who, 60 days after confirming receipt, claimed it had never arrived and raised a dispute with PayPal which offers an alternative buyer protection scheme to eBay.

Is there a class action lawsuit against eBay?

By joining our class-action lawsuit we hope to hold eBay accountable for their actions and seek substantial damages for all wronged eBay sellers that have sent us in their eBay stories. Join the 1529 other people that have registered for our class-action suit. Looking for a new auction site?

Can you sue someone for selling on eBay?

Ensure that you have a case against eBay, rather than someone selling on eBay. If you have problems with a specific seller, such as a seller not sending your item or sending a broken item, you can’t sue eBay–you must sue the seller. Gather any evidence you have that proves you have a case against eBay.

Are there any protection for sellers on eBay?

Yes, competition has arrived and it ain’t looking good here. No protection for sellers, new rules almost monthly that make selling more difficult, a 100% increase in sales fees, disguised as “sponsored items”. Here’s my favorite, putting competing items at the bottom of my auction page while trying to sell something.

What happens when a seller refuses to sell on eBay?

Things happen to items or the item was misplaced and the seller needs to cancel so that the buyer’s money can be returned quickly. There are many sellers who are not big companies and when a buyer refuses to cancel a transaction, the seller is still charged the FV fee from eBay which eBay then gets to keep.

What happens when buyer violates buying practices policy on eBay?

When a buyer has violated a buying practices policy, let us know. You may be helping the whole eBay community. eBay policies help us provide a secure and fair marketplace for all buyers and sellers. We’ve simplified our policies so that they will be easy for you to understand, as well as help you manage your business consistent with our rules.