Users' questions

Why I Cannot open my CoC account?

Why I Cannot open my CoC account?

Make sure you’re running the latest version of the app. Try closing the background apps and then restarting the CoC app. Check if you have a stable internet connection. Try running the app again after restarting the device.

Why can’t I log into my supercell ID?

If the Supercell ID is not working for you, try closing all the apps you have running in the background and then launch Clash again, at this point SC ID should be available again. We’re looking into it!

How do I fix clash of clans connection error?

You should have to troubleshoot the internet connection of your phone by going through the following steps:

  1. Close Clash of Clans.
  2. Turn off your internet connection.
  3. Turn on Airplane mode and leave it on for a couple of minutes.
  4. Turn off Airplane mode.
  5. Get back into the game.

Can your clash of clans account get hacked?

Your account may be hacked by family members or close friends if they know the lock code of your device. Your account may also be hacked if you connect to the game on another person’s device. If you buy your account from another person, ensure that they no longer have access to it.

What do I do if my Clash of Clans won’t load?

Troubleshooting Steps

  1. Check the Clash of Clans Facebook/Twitter page to check for any post specifying server-wide issues.
  2. Make sure you have a good network connection.
  3. Close the app and relaunch it.
  4. Power your device off and back on, then try re-launching the app.
  5. Remove the app and re-install it.

How do I fix my clash of clans account?


  1. Open the Clash of Clans application.
  2. Go to Game Settings.
  3. Connect to a Google+ account so you can link your old village.
  4. Find the Help and Support tab in the Game Settings menu.
  5. Select Report an Issue.
  6. Select Other Problem.

How can I recover my COC account?

How can I recover my COC account without Gmail?

Follow these steps:

  1. Open the Clash of Clans application.
  2. Go to In Game Settings.
  3. Make sure you are connected to a Google+ account, so your old village will get linked to it.
  4. Press Help and Support which is found via the In Game Settings menu.
  5. Press Report an Issue.
  6. Press Other Problem.

How do I clear my cache on clash of clans?

Clear Cache and Data of the Game

  1. Go to the Settings menu of your Android smartphone.
  2. Click or tap on the Application Manager.
  3. Swipe right to go to All tabs.
  4. Scroll down until you reach the Clash of Clans tab and then click on it.

Are supercell servers down? is UP and reachable by us. The above graph displays service status activity for over the last 10 automatic checks.