Users' questions

What do you need to know about T-Mobile premium protection?

What do you need to know about T-Mobile premium protection?

The plan covers the device, standard charger, standard battery and SIM card (when applicable to the device). The accessories are covered if part of the original device purchased and only in the event of the simultaneous loss or theft of both, the device and the accessory.

How many claims can be made on a T-Mobile phone?

Maximum of two approved claims within a 12-month period for Device Protection and a maximum of three approved claims within a 12-month period for Protection<360> for claims of accidental damage, loss, or theft (subject to your service fee/deductible).

How much does mobile phone fraud cost the UK?

According to the FCC, subscriber fraud costs mobile phone companies more than £100 million each year. They accounted for 442,000 thefts in the UK in 2015. If a stolen or lost phone winds up in the wrong hands it can be used to make unauthorised calls.

Where to file a claim for T-Mobile protection 360?

File your claim quickly and easily, online at www.mytmoclaim.com or through the Tech PHD app. You’re covered for hardware service (mechanical breakdown) issues, accidental damage, loss, and theft. Device accidentally dropped in water? Covered!

How to stop spam and fraud on T-Mobile?

Block scams, spam, and fraud If you suspect your identity was stolen or your T-Mobile account was fraudulently opened: Follow the checklist found on Identitytheft.gov ​ to prevent more fraud. File a police report and retain a copy.

The plan covers the device, standard charger, standard battery and SIM card (when applicable to the device). The accessories are covered if part of the original device purchased and only in the event of the simultaneous loss or theft of both, the device and the accessory.

Is it safe to use a stolen T-Mobile phone?

If you find any information stored in the phone, it may not be safe. Check the device’s IMEI hasn’t been reported stolen on the Cellular Telecommunications and Internet Association free stolen phone checker tool ​. If you suspect your identity was stolen or your T-Mobile account was fraudulently opened:

Maximum of two approved claims within a 12-month period for Device Protection and a maximum of three approved claims within a 12-month period for Protection<360> for claims of accidental damage, loss, or theft (subject to your service fee/deductible).