How can live chat help your customer support?

With a live chat, you can handle a few conversations at a time and send immediate responses… hardly typing anything! How? Use canned responses. With canned responses, two clicks are enough to answer a customer. Such a quick reaction has a great effect on your customer support and reputation.

Is it OK to close a chat with a customer?

The last thing you ever want to do is closing a chat with a customer with unmet needs. When you feel a chat is winding down, never assume that you have done all that you can for the customer–there’s always the opportunity to go the extra mile.

What’s the best way to end a live chat?

Thanking your customer is absolutely crucial to ending your live chat session. This lets the customer know that the interaction is more than just about the money. Thanking a customer for their business is thanking her for the relationship she chose to have with you.

How to avoid confusion in a live chat?

Avoid any confusion (and unnecessarily long chat) by clarifying your understanding of the customer’s issue before you give them any instructions or potential solutions. “ Let me see if I have this correct.

What to do when you cant turn on chat features?

If your device and carrier network support chat features and if you’re having problems turning chat features on, try the following steps: Check your Chat Features status: Open the Messages app. Tap More Settings Chat features. Check the chat features status.

With a live chat, you can handle a few conversations at a time and send immediate responses… hardly typing anything! How? Use canned responses. With canned responses, two clicks are enough to answer a customer. Such a quick reaction has a great effect on your customer support and reputation.

Is it good to have canned responses in live chat?

Such a quick reaction has a great effect on your customer support and reputation. Just think of those customer reviews calling your customer service “super fast,” “exceptional,” and “much better than XYZ” A live chat app is your best bet to make it happen. Canned responses are included as one of many useful service features there.

Avoid any confusion (and unnecessarily long chat) by clarifying your understanding of the customer’s issue before you give them any instructions or potential solutions. “ Let me see if I have this correct.